Everything You Need to Know
Available in
  • Canada
  • France
  • Germany
  • Greece
  • Monaco
  • Netherlands
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right

14 days to return anytime

Please contact us here in live chat
Or at norvclothes@gmail.com
with your order number, and our team will guide you through the process.
Are taxes charged?

We believe in transparent pricing. No taxes are added to your order — the price you see is exactly what you pay.
What is your contact info?

If you have any questions about your order, shipping, returns, or our products, feel free to reach out to us anytime.

Ways to contact us:

Email: Norvclothes@gmail.com
Live Chat: Available on our website

Our support team usually responds within 24 hours.
When will I get my order?

How long does shipping take?

United States: 5–9 business days

Europe: 5–9 business days

Shipping times may vary slightly during high-demand periods.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Will I receive a tracking number for my order?

Absolutely. Once your order is shipped, you’ll receive a tracking number so you can monitor your shipment in real time.
Can I modify or cancel my order after checkout?

If your order has not yet been processed for shipping, please contact us as soon as possible and we will do our best to assist.
What happens if my package is delayed or lost?

If your package is delayed or lost, contact our support team and we’ll help track it and provide a replacement or suitable solution if needed.
What payment methods do you accept?

We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout. The available options may vary depending on your location.
How do I know which size to order?

Please refer to our Size Guide for detailed measurements and fit recommendations. If you're between sizes or need assistance, feel free to contact us and we'll be happy to help you choose the best fit.
Are your products limited edition?

Some of our products are released in limited quantities and may not be restocked once sold out. We recommend purchasing your favorite items while they're available. Follow us for updates on future releases and restocks.
How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a tracking link. You can use this information to monitor the status of your shipment at any time.
What should I do if I entered the wrong address?

If you entered the wrong shipping address, please contact us as soon as possible. We can update the address only if your order has not yet been processed or shipped. Once an order has been shipped, we may not be able to make any changes.
How can I contact customer support?

You can contact our customer support team through our Contact Us page or by email. We aim to respond to all inquiries as quickly as possible and are happy to assist with any questions regarding your order or our products.