Refund policy

Refund & Return Policy

At Norvclothes, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item in accordance with the terms below.

Returns

We offer a 14-day return window for eligible purchases. You have 14 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
Free from damage, stains, odors, or signs of wear
With all original tags attached
In its original packaging
Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at:

norvclothes@gmail.com

Please include your order number and a brief description of the reason for your return.

Do not send an item back before your return request has been approved. Returns sent without prior approval may not be accepted.

Once your return is approved, we will provide you with the applicable return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at norvclothes@gmail.com with your order number and, where applicable, clear photos of the issue.

We will review the issue and work with you to determine the appropriate resolution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, you may request a return for the eligible item and place a new order separately.

This allows us to process the new order without waiting for the original return to be completed.

Return Shipping

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.

If your return is due to an error on our part or a defective or damaged item, please contact us before returning the item so we can provide the appropriate instructions.

EU Customers

If you are a consumer located in the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your order, subject to applicable law and any relevant exceptions.

Where applicable, the cancellation period and refund process will be handled in accordance with applicable EU consumer protection requirements.

You may be responsible for the direct cost of returning the goods where permitted by applicable law.

Certain products or circumstances may be excluded from the statutory right of withdrawal under applicable law.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refund processing may take up to 14 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please contact us at:

norvclothes@gmail.com

Important Information

We reserve the right to refuse a return or refund where the returned item does not meet the applicable return conditions, except where such refusal would conflict with applicable consumer protection laws.

Nothing in this Refund & Return Policy affects any mandatory rights you may have under the laws applicable to your purchase.

Contact Us

If you have any questions about returns, refunds, or your order, please contact our customer support team.

Email: norvclothes@gmail.com
Instagram: @norvclothes
TikTok: @norvclothes

We aim to respond to customer inquiries within 24–48 business hours.

Last Updated: September 2026